Lorex Partner and Loyalty Program Terms

1.1 The Partner and Loyalty Program Terms (“the Terms”) govern participation in the Lorex Partner Program, Loyalty/Rewards Programs, and any other programs offered through pro.lorex.com (collectively, the “Programs”), unless a Program expressly provides otherwise.

1.2 Participation in any Program is also subject to the Lorex Terms of Service (the “Site TOS”). In case of conflict: (a) Program-specific supplemental terms override; (b) otherwise, the Terms control; (c) if no conflict, the Site TOS applies.

2.1 By creating an account, enrolling in a Program, submitting a webform, and/or purchasing products (“Products”) through pro.lorex.com, and clicking ‘I Agree’ when prompted on the website pro.lorex.com you (“Partner”) confirm Partner having read and agree to the Terms and the Site TOS, which apply to all purchases and participation in Programs through pro.lorex.com.

3.1 By participating in any Program, Partner expressly consents to Lorex contacting Partner for sales, marketing and promotional purposes via email, telephone, SMS/text, and online chat (including in-portal chat). Message and data rates may apply. Partner may opt out at any time by following unsubscribe instructions or contacting Lorex.

3.2 Partner grants Lorex the right to include Partner business name, trademarks, and logos in Lorex’s marketing, advertising, and promotional materials (including websites, presentations, and partner listings) to identify Partner as a Lorex Partner or Program participant, without additional compensation, during the term of Partner participation.

4.1 Orders placed on pro.lorex.com are subject to Lorex acceptance and are non-cancellable/non-refundable after shipment, except per the return policy.

4.2 Pricing excludes taxes and other charges unless stated. Partner is responsible for applicable taxes.

4.3 Lorex offers free shipping for Partner orders placed on pro.lorex.com, subject to policy changes. Additional charges may apply for special handling.

4.4 Risk of loss transfers upon delivery to the address specified by Partner. Lorex will assist in tracking lost shipments.

4.5 Returns: Subject to Program-tier policy. Products that are abused, modified, improperly installed, or combined with non-approved products may not be eligible.

5.1 Lorex loyalty points (“Points”) accrue only on eligible purchases. Points may take up to 30 days to post. Points may be deducted for returns, cancellations, or fraud. Points have no cash value, are not property, and cannot be sold, transferred, or exchanged except as permitted by Lorex.

5.2 Unless otherwise specified, Points expire 12 months from issuance or upon termination of participation.

5.3 Lorex may modify, suspend, or terminate Loyalty Programs, including Point structures, tiers, and benefits, at any time with or without notice.

6.1 Participation requires a valid business account in good standing. Lorex may terminate participation if Partner ceases to qualify as a bona fide business, violates any law, or breaches these Terms or the Site TOS.

7.1 Partner will comply with all applicable laws and regulations. Partner will not promote or resell Products through unauthorized online marketplaces (including Amazon, eBay, Walmart, etc.) without Lorex’s written consent.

7.2 Products must be handled and stored in accordance with Lorex guidelines and packaging. Partner shall promptly report defects or tampering.

8.1 Lorex provides a limited 3-year hardware warranty on Products purchased by Partners as set out here.

8.2 Lorex is not responsible for installation issues, combinations with non-approved products, or resulting damages.

8.3 Third-Party Services. Extended warranty plans (e.g., Extend) and buy now pay later financing are provided by independent third parties. Lorex is not responsible for such services. Participants must resolve issues directly with the provider.

9.1 All non-public information shared by Lorex is confidential. Partner may use it only to perform under these Terms.

9.2 Business contact information alone is not personal information. See the Lorex Privacy Policy for details.

10.1 Lorex will defend Partner against third-party IP infringement claims regarding Products, subject to exclusions (e.g., modifications, combinations).

10.2 Partner will indemnify Lorex for claims arising from Partner’s resale, services, installations, or violations of law.
10.3 Except for express limited warranties, Lorex disclaims all implied warranties including merchantability, fitness for purpose, and non-infringement.

10.4 Points, rewards, and benefits are not guaranteed, may be substituted, and have no cash value.

11.1 Neither party is liable for consequential, incidental, or special damages.

11.2 Lorex’s aggregate liability under these Terms will not exceed the total paid and accrued but unpaid amounts in the 12 months preceding the claim.