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Lorex Partner Program
Terms and Conditions
These Installer Terms and Conditions (the "Agreement") outline the requirements and limitations for installers participating in the This Agreement sets forth the legally binding terms and conditions between you, the Installer ("Installer") and Lorex Technology Inc ("Lorex") that govern Installer’s use of the Lorex Find an Installer program ("the Program"). By clicking on the "Agree" button when prompted, Installer agrees to be bound by this Agreement.
1. The Program:
Lorex makes the Program available through the Lorex Business Hub to enable security system installers and Lorex clients (“Clients”) to find and transact directly with each other. Lorex does not introduce Installer to Clients, select security system installation projects for Installer (“Projects”), or select Installer for Clients. Through the Program, Installer may be notified of Clients that may be seeking the services they offer, and Clients may be notified that Installer may offer the services they seek; at all times, however, Installer and Clients (“Users”) are responsible for evaluating and determining the suitability of any Project, Client or Installer on their own. If Users decide to enter into an agreement for the installation of Lorex security equipment (“Service Contract”) the Service Contract is directly between the Users and Lorex is not a party to that Service Contract.
2.1. By joining the Program, the Installer represents and warrants that Installer is a qualified professional individual/organisation capable of providing installation services for security products. Installer further warrants and represents that all information provided to the Lorex Business Hub is accurate and up to date.
2.2. The Installer must comply with all applicable laws, regulations, and industry standards while providing services to Clients.
3. Program Description:
The Program is designed to connect Clients seeking installation services for security products with independent installers.
3.2. Installer acknowledges that they are acting as an independent contractor and not as an employee, agent, or representative of Lorex.
4. Service Standards:
4.1. Installer agrees to perform installation services with the highest level of professionalism, skill, and care, meeting industry standards and best practices.
4.2. Installer shall use only genuine and approved parts and equipment during installations, ensuring quality and adherence to manufacturer guidelines.
5. Client Interaction:
5.1. Installer shall conduct themselves in a courteous and respectful manner when interacting with Clients.
5.2. Installer shall provide clear and accurate information regarding the installation process, timelines, and any potential limitations or constraints.
6. Confidentiality and Privacy:
6.1. Installer shall respect the privacy of Clients and shall not disclose or use any confidential, or personal information obtained during the installation process for any purpose other than fulfilling their obligations under the Service Contract.
6.2. Installer shall comply with all applicable data protection and privacy laws and maintain the confidentiality of any customer information obtained through the Program.
7. Pricing and Payment:
7.1. Installer shall provide transparent and fair pricing for their services, including any additional charges that may apply based on the scope of the installation project.
7.2. Payment for services rendered by the Installer shall be agreed upon between the Installer and the Client, and Lorex shall not be responsible for any payment disputes.
8. Limitation of Liability:
8.1. To the maximum extent permitted by law, Lorex and its owners shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities arising out of or in connection with the use of the Program.
8.2. Installer agrees to indemnify and hold Lorex harmless from any claims, damages, losses, or liabilities arising from the Installer's actions, omissions, services, or interactions with Clients.
8.3 EXCEPT WITH RESPECT TO GROSS NEGLIGENCE, WILFUL MISCONDUCT, DEATH OR PERSONAL INJURY IN NO EVENT SHALL LOREX’S LIABILITY FOR ANY MATTER OR CAUSE OF ACTION ARISING OUT OF, OR IN CONNECTION WITH, THIS AGREEMENT EXCEED THE LESSER OF THE TOTAL THE AMOUNT RECEIVED BY INSTALLER FOR INSTALLATION SERVICES OBTAINED THROUGH THE PROGRAM IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM OR CAD$2,000. THE FOREGOING LIMITATION APPLIES NOTWITHSTANDING THE FAILURE OF ANY AGREED OR OTHER REMEDY OF ITS ESSENTIAL PURPOSE.
9. Acknowledgement and Waiver
9.1 Installer acknowledges, agrees, and understands that Lorex is not a party to the relationship or any dealings between Client and Installer. Without limitation, Users are solely responsible for: (a) determining the suitability of other Users for a Service Contract: (b) negotiating, agreeing to, and executing any terms or conditions of Service Contracts; (c) performing Installer Services; and/or (d) paying for services. Installer further acknowledge, agree, and understand that Installer is solely responsible for assessing whether to enter into a Service Contract with another User and for verifying any information about another User. Lorex does not make any representations about or guarantee the truth or accuracy of any Installer’s or Client’s listings or other User content on the Site; does not verify any feedback or information provided by Users about Installers or Clients; and does not perform background checks on or guarantee the work of Installers or Clients. Installer acknowledges, agrees, and understands that Lorex does not, in any way, supervise, direct, control, or evaluate Installers or their work and is not responsible for any Project. Lorex makes no representations about and does not guarantee, and Installer agrees not to hold Lorex responsible for, the quality, safety, or legality of the services provide by Installer; the qualifications, background, or identities of Users; the ability of Installer to deliver installation services; the ability of Clients to pay for installation services; or the ability or willingness of a Client or Installer to actually complete a transaction.
9.2 Installer also acknowledges, agrees, and understands that Installers are solely responsible for determining, and have the sole right to determine, which Projects to accept; the time, place, manner, and means of providing any services; the type of services Installer provides; and the price Installer charges or how that pricing is determined. Installer further acknowledges, agrees, and understands that: (i) Lorex does not, in any way, supervise, direct, or control Installer; does not impose quality standards or a deadline for completion of any services; and does not dictate the performance, methods or process Installer uses to perform services; (ii) Installer is free to determine when and if to perform services, including the days worked and time periods of work, and Lorex does not set or have any control over Installer’s pricing, work hours, work schedules, or work location, nor is Lorex involved in any other way in determining the nature and amount of any compensation that may be charged by or paid to Installer for a Project; (iii) Installer will be paid at such times and amounts as agreed with a Client in a given Service Contract, and Lorex does not, in any way, provide or guarantee Installer a regular salary or any minimum, regular payment; (iv) Lorex does not provide Installer with training or any equipment, labor, tools, or materials related to any Service Contract; (v) Lorex does not provide the premises at which Installer will perform the work; and (vi) unless otherwise agreed with their Client, Installer may use subcontractors or employees to perform the services by delegating work on fixed-price contracts or by agreeing with their Clients to have hourly contracts for Installer’s subcontractor(s) or employee(s). If an Installer uses subcontractors or employees, Installer further agrees and acknowledges that these provisions apply to Lorex’s relationship, if any, with Installer’s subcontractors and employees as well and Installer is solely responsible for Installer’s subcontractors and employees.
Lorex reserves the right to suspend or terminate the participation of any Installer in the Program at any time and for any reason, without notice or liability.
11. Modification of Terms:
Lorex reserves the right to modify or amend this Agreement at any time. The modified Agreement will be effective immediately upon posting. Installers are responsible for regularly reviewing the Agreement for any changes.
12. Governing Law and Jurisdiction:
This Agreement shall be governed by and construed in accordance with the laws of Ontario, Canada. Any dispute arising out of or in connection with this Agreement shall be submitted to the exclusive jurisdiction of the courts of Toronto, Ontario.
By participating in the Lorex Find an Installer Program, the Installer acknowledges that they have read, understood, and agree to be bound by this Agreement. If the Installer does not agree to these terms and conditions, they cannot participate in the Program.