Review topics: ["quality","shipping","service","price","support","features","installation","works","setup","functionality","software","system","nvr","app","camera","issues","password","operation","storage","manual","set","plug","ability","picture","unit","equipment","help","keyboard","home","fan"].
Reviews
Customer support sucks. They don’t
"Customer support sucks. They don’t speak very good English. And the connection is terrible. I can hear their AI automation perfect but once it connects, I cannot hear or understand the support agent. The last support agent told me hang up and call back. As far as the device nothing special. The new software sucks. I hate the fact that I have to use this great big password just to log into my own device. The port agent told me it’s for my security. They have no idea what I’m doing with my cameras."
— Troy Q. (1/5)
Best cameras system for Best
"Best cameras system for Best price."
— SBC I. (5/5)
OK
"OK"
— sandip p. (3/5)
After several calls to the
"After several calls to the company, we finally reached an agent who was extremely competent, friendly, service oriented and efficient. She knew the equipment and quickly assessed our situation recommending the correct device for our situation. I only wish I remembered her name."
— Sanjay M. (5/5)
My old unit died so
"My old unit died so I upgraded to a newer unit love the new unit sharper and clearer. Easy setup Thanks"
— Eddie M. (5/5)
We are on our second
"We are on our second replacement in a week and still doesn't work! Still no solution for a working NVR"
— Golf T. (5/5)
Great product and great customer
"Great product and great customer service. Easy to use and add cameras to your system."
— randy b. (5/5)
Cant get the system to
"Cant get the system to go to my phone I guess its on the cloud. Remote surveillance"
— jeffrey C. (5/5)
Set-up was unbelievably simple and
"Set-up was unbelievably simple and the video quality is excellent. This is a great product. The only two features I wish it had: Ability to fast forward much faster than 8x when playing back previously recorded video, and would like to be able to turn off POE and utilze an external POE source."
— Ken M. (5/5)
Manuals and Setup Guides are Not Very Informative
"Equipment seems to be good enough for a 4-5 star, it's the website support and help that deserves a 2 at best. I have been searching for manuals that I need to set up all the nuances of the system such as motion detection, alerts, sound etc. but everything is extremely cluttered with adverstising and it takes me to many different web pages for the same Model with just advertising. Don't understand why there can't be an all inclusive comprehensive manual all in one place. Further more, the guides are not very informative nor comprehensive by any stretch. -Very Frustrating!"
— hg (2/5)
