Review topics: ["quality","shipping","service","issues","features","installation","support","price","setup","functionality","software","works","system","nvr","app","camera","operation","manual","storage","plug","ability","set","guides","equipment","keyboard","view","help","recordings","picture","password"].
Reviews
Customer support sucks. They don’t
"Customer support sucks. They don’t speak very good English. And the connection is terrible. I can hear their AI automation perfect but once it connects, I cannot hear or understand the support agent. The last support agent told me hang up and call back. As far as the device nothing special. The new software sucks. I hate the fact that I have to use this great big password just to log into my own device. The port agent told me it’s for my security. They have no idea what I’m doing with my cameras."
— Troy Q. (1/5)
After several calls to the
"After several calls to the company, we finally reached an agent who was extremely competent, friendly, service oriented and efficient. She knew the equipment and quickly assessed our situation recommending the correct device for our situation. I only wish I remembered her name."
— Sanjay M. (5/5)
My old unit died so
"My old unit died so I upgraded to a newer unit love the new unit sharper and clearer. Easy setup Thanks"
— Eddie M. (5/5)
We are on our second
"We are on our second replacement in a week and still doesn't work! Still no solution for a working NVR"
— Golf T. (5/5)
Great product and great customer
"Great product and great customer service. Easy to use and add cameras to your system."
— randy b. (5/5)
Cant get the system to
"Cant get the system to go to my phone I guess its on the cloud. Remote surveillance"
— jeffrey C. (5/5)
Set-up was unbelievably simple and
"Set-up was unbelievably simple and the video quality is excellent. This is a great product. The only two features I wish it had: Ability to fast forward much faster than 8x when playing back previously recorded video, and would like to be able to turn off POE and utilze an external POE source."
— Ken M. (5/5)
Manuals and Setup Guides are Not Very Informative
"Equipment seems to be good enough for a 4-5 star, it's the website support and help that deserves a 2 at best. I have been searching for manuals that I need to set up all the nuances of the system such as motion detection, alerts, sound etc. but everything is extremely cluttered with adverstising and it takes me to many different web pages for the same Model with just advertising. Don't understand why there can't be an all inclusive comprehensive manual all in one place. Further more, the guides are not very informative nor comprehensive by any stretch. -Very Frustrating!"
— hg (2/5)
After 9 years of continuous
"After 9 years of continuous use my old lorex system started failing. I called customer service and they recommended the elite series 4 tb and after over 1 month it is performing flawlessly with my older cameras still in use. The only real problem i have is you created new software for IO and Android systems but I have found out you have no intentions of creating a new version for apple and pc. There is a lot of users that use these systems and should be given more consideration for a upgrade. By the way, I love your Lorex door bell cam as well."
— Bruce F. (5/5)
Camera 4k 16 channel NVR
"Camera 4k 16 channel NVR works very well easy to hook up my other 4k camera over heated the processor hard drive so i had to buy a new one once i ordered it it came really fast i just unplugged the old one and called Lorex to help me with being able to view it on my phone they were very helpful i set it up and so far its working find i wish the price of the unit was a little cheaper but other then that it works fine"
— Marc B. (5/5)
