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Frequently Asked Questions

What is Lorex for Business?

Lorex for Business is the professional division of Lorex, built on over 30 years of expertise in video surveillance. Formerly Digimerge, it represents the evolution of a trusted foundation in traditional CCTV systems into a modern platform designed for today’s security professionals.

Created for security installers, system integrators, and business owners, Lorex for Business provides access to professional-grade security solutions built for the evolving demands of modern businesses..

Through this dedicated platform, it’s easy to source, manage, and purchase security products with confidence. With specialized tools, account management, and ongoing training, professionals have the support they need to grow their business.

By joining the Lorex Partner Program, customers also gain access to exclusive benefits such as protected pricing, dedicated support, and programs designed to help grow their business.

Our offering includes a full range of solutions such as Security Cameras, Security Camera Systems, Recorders (NVRs & DVRs), and Accessories, all built to meet the demands of commercial and professional environments.

To learn more about our platform, visit the About Lorex for Business page.
Do I need to Become a Partner to Place Orders?

Yes, you must become a Lorex Partner to place orders through Lorex for Business.

To get started, simply complete the Lorex Partner Program sign-up form. Once submitted, you’ll receive a confirmation email with your login credentials. After logging in, you’ll have access to partner pricing and can begin placing orders.
What are the benefits of becoming a Partner?

As a Lorex Partner, you’ll gain access to a range of benefits designed to support your business and help you grow:

  • Protected Pricing: Maintain a competitive advantage by keeping pricing secure, while still accessing attractive partner rates that support your margins.

  • Streamlined Operations: Easily manage your account and place orders online or through your dedicated account representative.

  • Customizable Solutions: Create tailored orders and take advantage of volume-based savings.

  • Dedicated Support: Get help when you need it with assigned account management and priority technical support.

  • Exclusive Partner Benefits: Access select product lines, extended warranties, 60-day returns, product demos, partner communications, promotions, and more.

  • Installer Network: Find qualified installers in your area or join the Lorex Installer Network to grow your service offerings.
How can Lorex help you enhance your business security and efficiency?

Lorex security camera systems offer a variety of features that can significantly benefit businesses:

Enhanced Security

  • 24/7 surveillance: Monitor your business premises around the clock to deter crime and identify potential threats.
  • Smart motion detection: Receive real-time alerts when suspicious activity is detected.
  • High-resolution video: Capture clear and detailed footage for evidence and identification purposes.
  • Color Night Vision (CNV): Ensure full-color visibility in low-light conditions for an extra level of detail.

Operational Efficiency

  • Remote monitoring: Access live and recorded footage from anywhere with an internet connection.
  • Analytics: Lorex professional-grade security cameras for businesses offer Video Analytics like person detection, face recognition, license plate recognition, people counting, and heat mapping. These tools can enhance operational efficiency, improve security, and provide valuable insights for businesses.
  • Integration: Combine with other Lorex security products to create an even more comprehensive security eco-system.

Cost Savings

  • Reduced losses: Prevent theft, vandalism, and property damage, saving your business money.
  • Improved employee safety: Monitor employee activity and identify potential hazards to reduce accidents and liability.
  • Enhanced customer satisfaction: Create a safe and welcoming environment for customers.

Peace of Mind

  • Proactive security: Detect and address potential threats before they become a problem.
  • Evidence collection: Gather evidence for insurance claims or legal proceedings.
  • Off-site monitoring: Stay informed about your business operations, even when you're away.

By investing in Lorex security cameras, businesses can enhance their security, improve efficiency, reduce costs, and gain peace of mind.
Can Lorex customize security systems for businesses?

Yes, Lorex security systems are highly customizable to meet the unique needs of your business.
What types of businesses can Lorex for Business support?
What kind of technical support is available for Lorex products?

Lorex for Business Partners have access to Priority Technical Support, providing timely expert assistance, advanced troubleshooting, and specialized B2B support.

For additional help, you can also access a range of self-service resources, including Product Support, Device Password Reset, Compatibility Charts, Product Manuals & Guides, and more.

If you need further assistance, please visit our Contact Us page to connect with our support team.
What is the Lorex Installer Network?

The Lorex Installer Network is a program designed for professional security camera installers looking to grow their business. By joining, installers can receive client referrals from Lorex, helping connect them with customers who need professional installation services.

In addition to lead opportunities, the network helps increase your visibility and credibility as a trusted Lorex partner. It’s an easy way to expand your customer base while supporting businesses with reliable, professional security system installations.

To learn more or apply, visit the Lorex Installer Network page.
What is the Lorex for Business Non-Profit Program?

The Lorex for Business Non-Profit Program provides eligible non-profit organizations with access to discounted, professional-grade security solutions to help protect their facilities, staff, and communities.

Designed to support organizations making a positive impact, the program helps non-profits enhance safety, reduce risk, and gain peace of mind with reliable surveillance systems tailored to their needs.

As part of our commitment to giving back, Lorex also donates a portion of proceeds from this program to support children’s education initiatives.

To learn more or see if your organization qualifies, visit the Lorex for Business Non-Profit Program page.