Review topics: ["quality","packaging","shipping","issues","installation","support","performance","price","upgrade","instructions","sound","works","warranty","drive","camera","system","storage","nvr","disk","hdd","recordings","unit","lorex","addition","resolution","experience","picture","deal","profile","option"].
Reviews
Bought my DVR in 2021.
"Bought my DVR in 2021. Set up cameras for full 360 view. Theft detected on May 19th 2021. Downloaded video and filed report with Law Enforcement. Upon viewing the video, they laughed and said, They wished all video was this clear and consice. Bad guy was arrested in 4 days. Lorex Support has been nothing short of what the old timers call just good old fashion service. The kind of service when a person would stay with you until the issue was resolved."
— larry w. (5/5)
Outstanding…. Amazing !!!
"Officially future proofed my house with this NVR system Lorex Connect X5 4K Poe Bullet Cameras + 10TB external hard drive. Picture is amazing, response is second to none. Night vision……it looks like the daytime! Cannot say enough good things about this system!"
— Patrick B. (5/5)
The HDD failed after one
"The HDD failed after one week of operation. It would not write data despite my attempts of reformatting several times. I asked for a replacement and they didn't have any in stock so they sent me a new NVR of which I had to remove the 6TB HDD from it, install it in my originally purchased NVR, and then send them back the NVR they sent me plus the bad HDD. Hmmm."
— Dennis K. (1/5)
The hard drive was easy
"The hard drive was easy to install and was plug and play ready to go. I purchased 2 drivers so it would more than double my hard drive space I never installed the second drive because they did not include the special screws to mount it and they also didn't include a cable that is needed. I ended up returning the second drive since it was overkill and Lorex took it back with no problem"
— Larry K. (4/5)
Way to expensive
"Way to expensive"
— Ben p. (2/5)
We've only had the camera
"We've only had the camera system installed for two weeks, but so far, once we figured out how to configure it properly, (ie. using the NVR set up for motion zones vs the phone app), it works great. The two 10TB hard drives are supposed to last for about 65 days, but that is obviously yet to be seen. Thus, in response to your review request, I'll only give it 3 stars (an average review. ) The only major drawback I've noticed so far, is when I turn off the monitor connected to the NVR or do certain other things with the NVR, it requires a new sign-in. Since we don't have a keyboard on the NVR, that can become cumbersome. Is there a way to connect a keyboard to the NVR?"
— Buddy V. (3/5)
Installation was simple and straight
"Installation was simple and straight forward. Manipulating the software isn't as user friendly as I would like to see. I've only spent about 10 minutes but still can't figure out how to change the camera description. I was hit with a prompt for the "camera password" without any information as to what the heck that would be. Is it camera specific? Is there a default? Can't find this info anywhere. So that means more calls to the support line for simple things that a user shouldn't have to bother them with. Once I get that figured out it'll be fine but overall I'm happy with the system."
— Phil G. (5/5)
Was assisted over the phone,
"Was assisted over the phone, the technician was able to diagnose the problem and recommended a new hard drive. I ordered a replacement hard drive from Lorax which was an exact replacement for my system . Easy installation and unit was back up and working. Thank you."
— John S. (5/5)
Simple upgrade
"Very easy to install an upgraded hard drive or a second hard drive and format it for use. All nessecary plugs and screws are provided."
— American P. (5/5)
With Reno we will phone
"With Reno we will phone your tech shortly to format it and get it up running."
— James G. (5/5)