Review topics: ["quality","packaging","value","spot","installation","features","setup","works","connection","support","functionality","price","instructions","mount","design","issues","performance","sound","lens","doorbell","communication","advantage","upgrade","camera","view","picture","video","app","resolution","notifications"].
Reviews
the field of view is
"the field of view is the wrong shape/orientation. . . it is very high and very narrow. . . I expected it to be wider especially since it is a 16:9. . . very bizarre i don't need to see 80 ft over my neighbour' s house. . . i wished i'd bought the same model as my previous. . . maybe you want to force us to buy another wide view camera?!! otherwise works great…"
— Simon D. (1/5)
I can't give a review
"I can't give a review because I can't get it to stay connected. I was switching from the competitions door bell that has been working fine, but if I can't get Lorex to connect, I may have to put my old one back."
— Customer Y. (5/5)
Easy to use, sharp and clear images
"Doorbell works great! Images and videos are sharp and clear. Connects to the Lorex App and easy to use when it comes to playback, 2 way talk, and live view. Currently have Lorex cameras set up so having the doorbell and cameras all in 1 app is very convenient!"
— CM (5/5)
I like the video doorbell.
"I like the video doorbell. However the angle plate doesn't work for me. Hence 3 stars. Should include multiple angle plates like 60 degrees or available ss accesory to purchase."
— Satish P. (3/5)
Extremely disappointed in technical department
"Extremely disappointed in technical department and customer service. The unit I purchased directly from Lorex on 22nd June 2026 was defective. Your technical staff took awhile to realize there was a problem and then had to call customer service who processed the warranty and promised to send an email within 24 to 48 hours. This never happened and I had to call thrm again today 6th July. I hope to hear bavk frombthem in snother 34 to 48 hours!"
— Ferdinand S. (2/5)
Avoid this brand
"Waste of money. Constant network and hardware issues. Doesn't work when you need it most. The 9:16 aspect ratio is very annoying as well. You don't see what's important. Instead you see a sliver in front of the door, mixed with all sky. This causes it to not cover all the porch area, and miss a lot of movement or action. Save your money and do your research. Just buy the Reolink or the Eufy. Way better quality and connectivity than this garbage."
— Jon (1/5)
Device is fine with good
"Device is fine with good video recording and wide field of view. App does not work consistently or reliably even with a strong wifi or 5g+ phone signal. Takes a long time to connect to the remote device and returns a 'oops. . . ' message more often than a connection. Lorex seems very hard to connect with as they don't seem to have a simple chat function for help. The hardware seems ok, the software appears at this time to need a significant update before it is useable. Cannot recommend at this time."
— David W. (1/5)
Easy to install and works
"Easy to install and works flawlessly. The app can be a bit slow to display the video at times, but nothing major. It would be nice to have an option to disable notifications when someone you share the doorbell with is home."
— Etienne S. (5/5)
Week one with our doorbell
"Week one with our doorbell camera So far so good. We caught our first thief with the doorbell camera on the first night after installation. Picture quality is great. Coverage is excellent too. We can see the whole garage entrance on it. Look good too. Still learning about all the features. The app is user friendly. Lorex is a good choice!"
— Joanne G. (4/5)
Stylish, easy to use 4K doorbell camera
"Amazing 4K doorbell camera, delivers clear and sharp images, no lag!"
— CM (5/5)