I can't give a review
"I can't give a review because I can't get it to stay connected. I was switching from the competitions door bell that has been working fine, but if I can't get Lorex to connect, I may have to put my old one back."
Lorex 4K Wi-Fi Video Doorbell (Wired, 32GB, Cloud-Enabled)
Black
Sale price
$181.99 CAD
Regular price $259.99 CAD
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Wired Smart Doorbell|
B862AJDB-E
Lorex 4K Wi-Fi Video Doorbell (Wired, 32GB, Cloud-Enabled)
Key Features:
- Fusion Recorder Recommended (Wi-Fi)
- 4K Ultra HD Resolution
- Smart Deterrence
- Smart Motion Detection
- Two-Way Audio
- 9:16 Aspect Ratio
- IP65 Weatherproof Rating
- Built-in 32GB Storage
- Works with the Lorex Classic mobile app
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Add-ons
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Product Compatibility List
What's Included
- QR Code
- MicroSD Card Slot
- Reset Button
- USB Power Port
- Power Terminals
- Speaker
- Camera Lens
- Microphone
- IR Light
- Smart Security (SS) LED
- Smart Security (SS) Call Button
- Night Light
Package Contents:
4K Wired Video Doorbell
Mounting Bracket
Horizontal Wedge 15°
Vertical Wedge 5°
USB Power Cable
Extension Wire
Connecting Wires × 2
Chime Kit
Wire Harness
Anchors & Screws × 2
1/4" Drill Bit
Wire Caps × 3
Release Pin
Pre-installed 32GB MicroSD card
Product Specifications
Product Support
Reviews
Overall rating: 3.90991 / 5 from 444 reviews.
AI Generated Review Summary
The Lorex 4K Wi-Fi Video Doorbell offers exceptional image quality and video resolution, making it a top choice for those seeking clear and detailed doorbell footage. Customers appreciate its easy installation process and the wide-angle lens that provides a broad view. However, opinions on notifications and the app's functionality are mixed, and some users find the monthly subscription fees to be a drawback.
Summary topics
- Image Quality (17%): Many customers appreciated the great image quality of the product, which was mentioned multiple times in the reviews.
- Subscription Fees (5%): The feedback is varied, with some customers appreciating the free storage option, while others complain about monthly subscription fees.
- Ease of Installation (7%): Customers loved the easy installation process of the Lorex 4K Wi-Fi Video Doorbell.
Review topics: ["quality","packaging","value","spot","installation","features","setup","works","connection","support","instructions","price","functionality","mount","design","issues","lens","performance","sound","doorbell","upgrade","communication","advantage","camera","view","picture","video","app","resolution","notifications"].
Review highlights
- "Also worth the higher upfront cost for having great looking doorbells and great quality cameras." —
- "Very easy installation and nice crisp clear view of outside" —
- "Video is excellent, the setup was relatively easy and the app is easy to use." —
Reviews
Easy to use, sharp and clear images
"Doorbell works great! Images and videos are sharp and clear. Connects to the Lorex App and easy to use when it comes to playback, 2 way talk, and live view. Currently have Lorex cameras set up so having the doorbell and cameras all in 1 app is very convenient!"
I like the video doorbell.
"I like the video doorbell. However the angle plate doesn't work for me. Hence 3 stars. Should include multiple angle plates like 60 degrees or available ss accesory to purchase."
I have sent back the
"I have sent back the unit as you approved. It did not work AT ALL! After wiring it in it could not even operate the interior chimes which proved to work with the old system. I spent a total of four hours with your agents to make it work with no luck. I made a 2. 4 and a 5G system but still would not pair. And your installation manual was disjointed about step progression. Never Lorex."
I've nothing but problems with
"I've nothing but problems with this device. Three calls to support have not solved the problem. Trying to connect to support is a nightmare. Last support call they asked for model number and serial number. And here I sit with a broken device and no return follow up. You can't even create a support email on the site. I would never recommend Lorex just based off the poor support they offer. I want to use them but not now, I recommend another device and with better support if needed, Very sad,"
Not really happy with the
"Not really happy with the camera. Camera takes a long time to load when someone presses the doorbell leaving them hanging around for 10 seconds or so before I can talk to them. I have fiber so internet speed is not the problem. Video quality is fine."
I've used other doorbell brands
"I've used other doorbell brands in recent years at different locations. I went with Lorex doorbell in my current location because I have Lorex security cameras inside/outside. Having the app already and just adding the doorbell was a simple task. The doorbell works great. Loads and responds accordingly. Clear videos day and night. Lights up when motion is detected. Especially at night when you can really see it well. Spoken with the delivery driver , communication was nice and clear . I didn't have a lag as I had with other doorbells. Recording works great. Im able to retrieve my recordings easily. The one thing I do know the Lorex doorbell camera needs is improvement on it it's coverage viewing. It's not enough of a wide angle. In comparison to other doorbell devices I have used. Overall it's a great device."
Extremely disappointed in technical department
"Extremely disappointed in technical department and customer service. The unit I purchased directly from Lorex on 22nd June 2026 was defective. Your technical staff took awhile to realize there was a problem and then had to call customer service who processed the warranty and promised to send an email within 24 to 48 hours. This never happened and I had to call thrm again today 6th July. I hope to hear bavk frombthem in snother 34 to 48 hours!"
So far, the third time
"So far, the third time is the charm. This is my third Lorex wired doorbell and the first (so far) that works consistently. I also prefer this aspect ratio and people don't look like they're in a carnival mirror. It was super easy to set up too. My one complaint with Lorex is their app. It just isn't very user friendly and the timeline feature needs an overhaul. I have six Lorex cameras (including the doorbell), and the app is always the problem. This doorbell is great though, and I would recommend getting it."
Avoid this brand
"Waste of money. Constant network and hardware issues. Doesn't work when you need it most. The 9:16 aspect ratio is very annoying as well. You don't see what's important. Instead you see a sliver in front of the door, mixed with all sky. This causes it to not cover all the porch area, and miss a lot of movement or action. Save your money and do your research. Just buy the Reolink or the Eufy. Way better quality and connectivity than this garbage."
Q&A
- Can I use a 16VAC 40V transformer to power this?
- Yes, you can use a 16 VAC transformer, as the 862AJD‑E doorbell supports a power input of 16–24 VAC or USB 5V‑2A.
- I have the Lorex Fusion 4K 12 Camera Capable (8 Wired and 4 Wi-Fi) DVR SKU: D881A81B. Would this or any video doorbells be compatible? Thinking of getting rid of Ring and just have the same system record. Thanks
- The D881A81B recorder is compatible to B241AJD, LNWDB1 and B451AJD doorbells. For assistance in selecting the most compatible security system, please contact our Sales Team at 1-888-425-6739.
- I have a D861A8B-Z Hard drive system and I cannot get this to sync with it. Are they compatible?
- The B862AJD-E camera is not compatible with the D861A8B-Z recorder. For assistance in selecting the most compatible security system, please contact our Sales Team at 1-888-425-6739.
- I need to buy and install video camera Lorex
- For the situation you described, please contact our Sales team at 1-888-425-6739. They will advise you on the most appropriate system for your requirements.
- Will it work with doorbell 16V10VA transformer?
- No, the transformer needs to be 16V–30VA / 24V–40VA.